Help Desk Support Specialist - Journeyman

Company: Significance, Inc.
Location: Washington
Posted on: May 26, 2025

Job Description:

Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business JournalBest Place to Work each of the last six years.We are seeking a Help Desk Support Specialist - Journeyman to provide responsive and professional technical support for GCSS-MC users. This role focuses on resolving access, performance, and system issues while maintaining compliance with service level standards and audit requirements. The ideal candidate will bring strong troubleshooting skills, customer service orientation, and experience supporting secure, mission-critical systems.Required Skills

• Bachelor's degree in information technology, Computer Science, or a related field.
• 4-6 years of experience in IT service desk or technical support roles.
• Experience responding to end-user requests via phone, email, or ticketing systems in a high-volume, enterprise environment.
• Proficiency in troubleshooting and resolving issues related to user access, system performance, software, and hardware.
• Familiarity with ITIL-based service management processes and tools (e.g., Remedy, ServiceNow).
• Ability to document, track, and resolve incidents in accordance with service level agreements (SLAs).
• Strong communication and customer service skills with the ability to explain technical issues to non-technical users.
• Active DoD Secret ClearanceDesired Skills
  • Experience supporting Department of Defense (DoD) systems or working in a secure federal environment.
  • Familiarity with GCSS-MC or other Oracle-based ERP systems.
  • Understanding of audit compliance requirements and documentation standards.
  • Experience supporting Tier 1 and Tier 2 operations in a 24/7/365 environment.
  • Knowledge of Active Directory, user provisioning, and account management.
  • Exposure to interface troubleshooting and data integrity support.$74,000 - $83,000 a yearAt Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.We are an E-Verify Employer#LI-MH1
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Keywords: Significance, Inc., Ellicott City , Help Desk Support Specialist - Journeyman, Professions , Washington, Maryland