Lead Operations Specialist
Company: George Mason University
Location: Fairfax
Posted on: April 20, 2024
Job Description:
Lead Operations Specialist
10000379
Fairfax, VA
Classified Staff
Opening on: Jan 4 2024
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Department: Information Technology
Classification: Computer Ops Tech 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Telework Friendly: No
Pay Band: 04
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Department:
Enterprise Servers & Messaging (ESM) is a department of the
Information Technology Services (ITS) Enterprise Infrastructure
Division (EID). ESM provides IT infrastructure for university
delivered information technology services. At our foundation is the
Aquia Data Center, which provides 24/7 operational support and
monitoring of Mason's enterprise network. ESM designs, acquires,
installs, implements and maintains systems for administrative
support, academic research and instruction, and E-mail. Team
activities include enterprise server and storage support, systems
engineering, systems administration, storage administration,
systems security, data file backups and restores, disaster
recovery, E-mail/calendaring, listserv messaging, and data center
operations support.
About the Position:
The purpose of this position is to assist management with the
day-to-day operations of the Data Center and it staff, which is
staffed 24X7. To create and disseminate any new processes and
procedures across all three shifts. Take the technical lead on all
major projects, working with the manager and utilizing assistance
from all three shifts. Works an adjusted work schedule spending
time on each shift, ensuring that all new hardware and software
procedures and processes are briefed and understood. Serves as the
group's supervisor in the absence of the manager, attending
meetings and represents the group at the Daily Stand-Up Meeting,
which reviews what current issues impacting central IT.
Responsibilities:
Technical Lead
- Works with management to ensure data center operations area has
current information and procedures in order to respond effectively
and appropriately in an emergency situation across all three
shifts;
- Demonstrates a high level of expertise in all aspects of data
center management including facilities, server operations, tape
media management, problem escalation/resolution, disaster recovery
planning, and technical documentation and operational
procedures;
- Ensure all staff members are adequately trained to perform the
basic duties and responsibilities of those designated
positions;
- Develops lines of communications with all support groups
assisting with problem resolution of critical IT infrastructure
here at the University. Demonstrates discretion and good judgment
in the supervision of data center operations; and
- Identifies new procedures and work methods for improving data
center services for customers and staff.
Supervision and Training
- Maintains awareness and understanding of current university and
Commonwealth policies and procedures, and follows them
consistently. Helps staff to understand the unit's mission and
strategic goals, and apply them in their day-today work;
- Trains and ensures that all data center operations staff
members are capable of making the appropriate decisions when
responding to alerts and outages. Creates simulations and other
exercises that will familiarize the staff with correct actions to
take when assisting with problem resolution. Demonstrates
professional leadership in the direct supervision of assigned
staff;
- Manages time effectively to meet goals and organizational
objectives;
- Works with staff to expand skills, knowledge and understanding
of all data center staff members; and
- Takes the lead in problem resolution acting as a focal point
when the appropriate individual is not available or the situation
warrants immediate action.
Communications
- Demonstrates the competence to interpret and communicate
information, ideas, and instructions at the technically appropriate
level to staff, customers, vendors and other support
personnel;
- Assist with the development and maintenance of Standard
Operating procedures for the data center;
- Demonstrates the ability to plan or work on team projects and
to coordinate with others to achieve objectives;
- Conducts and/or attends coordination meetings as necessary to
ensure the flow of information and to resolve any outstanding
issues;
- Represents Data Center Operations on appropriate committees and
teams per supervisor's direction; and
- Demonstrates leadership by example.
Customer Services, Attendance, Safety
- Provides and ensures that professional quality service is
provided to customers;
- Set's the example for staff to follow by practicing the
principles outlined in the Customer Service Guidelines for the
ITS;
- Follow-up with clients who have experienced significant
production problems or delays to ensure customer satisfaction and
to remedy any issues;
- May be required to perform other duties as assigned;
- Reports to work on time and schedules all leave and absences in
advance when possible; and
- On-call for emergency data center issues, can be contacted or
required to report in order to support or resolve issues.
Required Qualifications:
- Associate's degree in related field;
- Demonstrated experience working as a computer
operator;
- Demonstrated experience working in a medium to large
data-center environment;
- Demonstrated working experience with the Unix operating
system;
- Must have a good working knowledge and applied skills of
current data center technology including:
- Basic knowledge of the Unix operating system and Unix
commands;
- Basic understanding of desktop computer applications and
operating systems;
- Ability to develop policies and procedures;
- Basic operational knowledge of HVAC and power systems typically
used in a data center environment;
- Must be eligible to work in secure computing environments
including International Traffic in Arms Regulations (ITAR) and
Controlled Unclassified Information (CUI);
- Basic understanding of fundamental network operations;
- Possess good working knowledge of contemporary computer
hardware and data processing operations; and
- Good oral and written English communication skills.
Preferred Qualifications:
- Certified Data Centre Management Professional; and
- ITIL Foundation Certification or other process improvement
certification.
Instructions to Applicants:
For full consideration, applicants must apply for Lead Operations
Specialist at https://jobs.gmu.edu/; complete and submit the online
application; and provide a cover letter, resume, and a list of
three professional references with contact information.
Posting Open Date: January 4, 2024
For Full Consideration, Apply by: March 22, 2024
Open Until Filled?: Yes
Keywords: George Mason University, Ellicott City , Lead Operations Specialist, Other , Fairfax, Maryland
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