Remote Mgr Service Parts Strategic Business

Company: Canon Medical Systems
Location: Ellicott City
Posted on: November 22, 2022

Job Description:

• Achieve or exceed Parts sales objectives for Medical Marketplace.
• Collaborate with Service and Sales teams to expand online customer base.
• Assess customer need and sell service solutions to the assigned customers; (i.e. Asset Management, Multi-Vendor, 3rd Party, Clinical Engineering, Radiology).
• Provide overall service marketing support of e-commerce platform, including online customer experience, order logistics, help desk/tech support, marketing promotions and finance liaison.
• Support marketing promotions to build customer awareness and drive platform adoption, by appropriately configuring the e-commerce platform promos and discounts.
• Establish cross-sell and pricing rules in collaboration with the parts team.
• Support the development and continuous improvement of digital distribution channel.
• Work closely with Order and Logistics counterpart to ensure order processing, error correction, shipping logistics, payment processing are all working smoothly and images are available for all parts.
• Act as a resource to provide customer account support, facilitate online registrations, order support, site promotion and timely issue resolution.
• Collaborate with finance to resolve any credit management, credit card processing and tax implication issues as they pertain to the e-commerce platform.
• Follow up on targeted marketing campaigns, service sales leads and cold-calls to capture incremental service sales.
• Monitor and Coordinate Service customer relationships for fulfillment and customer satisfaction.
• Perform other duties as assigned.

Keywords: Canon Medical Systems, Ellicott City , Remote Mgr Service Parts Strategic Business, Other , Ellicott City, Maryland