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Customer Support Specialist (Work From Home)

Company: Arcadia
Location: Hanover
Posted on: August 7, 2022

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental, and vision benefits / Flexible PTO- As a Customer Support Specialist you'll: Respond to first contact from both existing and prospective customers seeking technical support or asking questions about the platform; Triage cases, handle all customer communications, and escalate tickets to the appropriate engineering teams as necessary; Document frequent issues and questions and identify high value improvements to products to help build a better platform moving forward...Hiring Fast > >

Keywords: Arcadia, Ellicott City , Customer Support Specialist (Work From Home), Other , Hanover, Maryland

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