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Enterprise Asset Management Application Support

Company: Penn State University
Location: University Park
Posted on: June 9, 2021

Job Description:

CURRENT EMPLOYEES OR STUDENTS:

If you are a current employee (faculty, staff, technical service, or student) at Penn State, please login to Workday to complete the internal application process. If you are a current student at Penn State and seeking employment with Penn State, please login to Workday to complete the student application process.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Office of Physical Plant is an organization driven by its mission to "Provide Excellent Facilities Services for Penn State." Our values model those of Penn State's and we are especially committed to our vision to "have a culture of inclusion and diversity where everyone enjoys coming to work." As a member within Physical Plant, it will be expected that the incoming individual be able to embody and model Penn State's commitment to diversity, equity, and inclusion as well as the commitment expressed by Finance and Business.

The Enterprise Asset Management (EAM) Application Support will be focused on supporting the Enterprise Asset Management system and related systems in functional support and administration capacity. These systems include the EAM system (Maximo), Scheduling Software (Akwire), external customer interface (EZRequest), mobile software (EZMaxMobile), and data visualization software (Propel). Work closely with internal and external customers to assist with and diagnose day-to-day software issues. Administer and facilitate users in obtaining access to systems.

Provide application support and act as the initial contact person for the Enterprise Asset Management system and supporting systems. Escalate tickets that cannot be resolved. Handle user access and person, group, and labor record maintenance. Help ensure the integrity of application and data. Provide guidance and expertise to users and stakeholders. Very strong communication, active listening, and customer service skills are required.

Interpret business issues or needs and recommend solutions and best practices that leverage application functionality to meet business needs. Monitor system utilization and license compliance. Create and maintain knowledge base and business process documentation for Tier 1 support.

Assist with Training coordination and administration, i.e. Learning Manage Software support, classroom support, training logistics, assisting in the development and publishing of job aids. Administrative scheduling and support of FAM Programs and Director of Work Control, i.e. scheduling discovery sessions, training, and project meetings; running FAM Programs budget reports; ordering departmental supplies.

Typically requires an Associate's degree, one plus year's of related experience, or an equivalent combination of education and experience. Experience in Maximo or similar Enterprise Asset Management applications is required. Certifications a plus. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO is the Law

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Affirmative Action

Penn State Policies

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University Park, PA

Keywords: Penn State University, Ellicott City , Enterprise Asset Management Application Support, Other , University Park, Maryland

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