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Account Manager

Company: ABM
Location: Carlisle
Posted on: May 3, 2021

Job Description:

Position Summary

The primary job responsibility will be the management of an assigned account and the Account Supervisors assigned to each account. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of Account Supervisors and support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Essential Duties

  • Control expenses within area of responsibility.
  • Develop and recommend operating budget and ensure the department operates within budget.
  • Evaluate and justify supplies, equipment, and purchases as needed.
  • Maintains staff by recruiting, selecting and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
  • Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance.
  • Establish work standards and flow.
  • Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
  • Ensure compliance with regulatory agencies.
  • Demonstrate and promote company culture, values and management philosophy.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.

Minimum Requirements

High School graduate or equivalent/GED.

Previous cleaning experience is desired.

Excellent communication skills.

Training in the cleaning industry or building management field is preferred.

5 plus years supervisory experience managing large projects is required.

Must be able to read, write and speak English.

Must be able to write basic business documents in English.

Strong computer skills required (Microsoft Word/Excel).

Keywords: ABM, Ellicott City , Account Manager, Other , Carlisle, Maryland

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