Location: Hanover, PA (Plant), Pennsylvania, United States
Requisition ID: 48441
Schindler stands for mobility. Mobility needs experts.
Join our team in Hanover, PA (Plant).
Founded in Switzerland in 1874, the Schindler Group is a leading
global provider of elevators, escalators, and related services.
Schindler mobility solutions move one billion people every day all
over the world. Behind the company's success are over 60,000
employees in more than 100 countries.
With U.S. Headquarters in Morristown, New Jersey, Schindler
Elevator Corporation is the North American operating entity of the
Switzerland-based Schindler Group. Schindler is one of the leading
global manufacturers of elevators, escalators and moving walks.
Schindler employs over 5,000 people in more than 230 locations in
North America. The company specializes in latest-technology
engineering as well as mechanical and micro-technology products
designed and rigorously tested for comfort, efficiency and
reliability. Schindler products can be found in many well-known
buildings throughout the US, including 4 World Trade Center, the
Bank of America Tower and the Marriott Marquis in New York, Cowboys
Stadium in Dallas and the Cleveland Clinic in Las Vegas.
Quality Control Engineer
Mobility is the goal
PURPOSE OF POSITION
Directs and coordinates issues reported by Internal customers
(Field Operations) on the missing / wrong / defective parts
/components, produced by factory (KW/OCC) and vendors by performing
the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
* Review Supply Chain Customer Complaint data (500 orders /
claims, CQR, FLC, Field Feedback) and prepare the analysis reports.
* Review and respond to Internal customer complaints by validating
the Supply Chain data. * Reviews quality problems with SC
Engineering / Manufacturing / Logistics personnel and directs
action required to correct defects. * Support SC functions
(Manufacturing / Logistics / SSO / SDI) in developing Action Plans
for TOP 5 Quality issues and monitor their resolution. * Support SC
function (Manufacturing / Logistics / SSO / SDI) in developing
Action Plans for TOP CQR issues and monitor their resolution. *
Support preparation of data for Weekly Quality and Product Quality
meetings. * A data driven, strong presence to assist factory /
vendors in improving quality and on-time delivery performance. *
The individual chosen to lead customer complaint process for
improvement with personal intervention within entire Supply Chain
organization. * Extensive root cause analysis for processes and
product fit, form and function for Schindler elevators. * The
ability to present complex issues and solutions to vendors in a way
that resolves issues and creates an expectation for results in a
professional manner. This individual will have authority to work
with a vendor to resolve issues in a way mutually beneficial to
Schindler and the vendor. * Process knowledge of manufacturing,
product engineering, and vendor requirements to constructively
assist vendors to meet the quality objectives. * Ability to work
alone as the Schindler voice and representative for PROD and the
ZNA quality department. * Create action plans based on data
analysis, Manufacturing / Logistics / Vendor metrics, and goals.
These action plans will address specific issues associated with
Supply Chain performance. The action plans will be created using
the Schindler Problem Solving methodology based on empirical data
and statistical relevance. * Ability to learn Schindler / vendor
processes, develop action plans to improve performance and the
authority to hold vendors accountable for agreed upon results. *
The individual chosen for this position requires the ability to
learn a Schindler Internal Operating processes / vendor's processes
and work within the manufacturing / logistics system to improve
quality and on-time delivery.
Mobility needs you
* Four-year college or university program degree in Engineering;
and two to four years elevator related experience; Project
Management experience will be added advantage * This position
requires knowledge of Schindler internal Operating processes
(Internal Candidate). * Experience and ability to visualize the
customer complaints and its relation to various Schindler operating
Do you want to move the future with us?
If so, please click the Apply now button.
Equal opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, creed, sex, sexual orientation,
marital status, gender identity, national origin, citizenship
status, disability or protected veteran status.
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accessible to all jobseekers, including individuals with
disabilities. If you are having difficulty with the application or
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