Company: Wallenius Wilhelmsen Group of Companies
Posted on: May 3, 2021
Transport, Inc. is currently seeking a qualified candidate to fill
the role of Customer Care Coordinator within the
Customer Service department at our Carlisle, PA office. This
position is responsible for the flow of accurate information to all
Facility, Operations and Assembly personnel within the company, as
well as manufacturers and customers. This includes the collection
and dispersal of information pertinent to timely pick up, transit,
and delivery of freight, fulfilling customer requirements and
following state and federal regulations pertaining to
over-dimensional loads. This position is also responsible for the
development and maintenance of customer accounts.
this role as a Customer Care Coordinator you
accurate and complete shipment information to customers as detailed
by the order entry screen.
- Review terms
of payment with customers and advise of COD or prepayment
Operations of special customer requirements such as airride
equipment, tarps, use of nylon straps, etc.
- Verify that
all documents necessary for pick up or deliveries are completed and
specific pick up or delivery times and advance notice of special
requirements such as crane loading or unloading, scheduling work
crews, special delivery arrangements for weekend or evening
deliveries, pier appointments, or expiration of pier "free
customers of damage or shortage on units and providing appropriate
documentation so that KTI isn't held responsible. Also, advise
Safety Department of cargo damage and assist in required
customers of delays in pick up or during transit that could result
in delayed delivery.
customers on factory releases to determine if they are shippers or
storage units and advising the facility of origin
directions and phone and fax numbers for pickup and
Complete entries in storage and inventory software when applicable,
to include instructions and deadlines.
- Update order
information to indicate changes in weight or dimension resulting
from assembly work performed, including quoted charges in order
- Release loads
from storage and update information as to their configuration, or
other changes made from original release information. Advise rates
department of changes that may affect price quote or driver
familiar with and advise customers of special hauling restrictions
including but not limited to the Maryland Engineering Fee or
special city or bridge restrictions.
familiar with Keen trailers and equipment and its uses.
dispatch immediately of load re-consignments and changes to rates
or billing as a result.
- Familiar with
rates and billing procedures to direct or handle customer
- Ability to
work with designated manufacturers and customers proactively and
positively on product releases.
- Data entry
skills with exceptional attention to detail.
and courteous telephone manners and patience. Ability to handle
heavy customer contact each day throughout the day.
organizational skills with the independent ability to prioritize
- Must have
problem resolution, decision-making, and general negotiation skills
- Knowledge of
geography and map reading ability.
- High school
diploma or equivalent with a focus on business and/or
customer service experience required.
experience preferred, but not required.
exposure to or experience with TMW software would be
- Ability to
work Monday through Friday, 8:00a to 5:00p with a one-hour lunch
break. Additional hours may be required during peak business
- Must be
deadline oriented and able to work in a potentially stressful
- Ability to sit
at a desk and computer and perform data entry tasks continually
through each day.
- Proficiency in
Microsoft Office to include Word, Excel, Outlook, and Teams
Keywords: Wallenius Wilhelmsen Group of Companies, Ellicott City , Coordinator, Other , Carlisle, Maryland
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