IT Field Support Specialist
Company: Mission First
Location: Annapolis Junction
Posted on: April 2, 2026
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Job Description:
MUST BE U.S. CITZEN MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH The
Hardware Technician provides Tier 2 and 3 on-site and remote
supports for computer workstations, servers, printers, peripherals,
and teleconferencing equipment. Conducts sites surveys; assesses
and documents current site configuration and user requirements.
Analyzes existing requirements and prepares specifications for
hardware acquisitions. Develops hardware installation schedules.
Prepares drawings documenting configuration changes at each site.
Prepares site installation and test reports. Trains site personnel
in proper use of hardware. Builds specialized interconnecting
cables. Troubleshoot, repair, and test computer workstations,
servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers,
peripherals, and teleconferencing equipment and associated cabling,
Maintain government and/or vendor-manufactured fiber optic modems,
multiplexer, fiber optic/Ethernet cables & telephone systems.
Follow standard operating procedures for the Connectivity
Operations Team, including the use of ticketing systems and
documentation. Support network upgrade projects or initiatives.
Support end-user connectivity needs Requirements Required Skills,
Experience, and Education: Minimum education and experience level:
High school/GED and two (2) to four (4) years of experience and
Security Certification. Equivalent education and experience:
Associate’s degree in a technical field and two (2) years of
experience or a Bachelors’ degree in a technical field. Must have
one of the following 8570 certifications: A CE, NET CE, SSCP Highly
skilled in installing, repairing and troubleshooting computer
hardware and peripherals. Well-versed in installing windows,
software, applications, antivirus and patches Demonstrated ability
to read and understand technical manuals and schematics Expertise
in Microsoft Office Applications (Word, Excel, PowerPoint and
Access) Able to manage time and priorities effectively Able to work
efficiently with minimal supervision Proficient in working with
end-users remotely Demonstrated expertise in Microsoft Windows 7
and 10 Familiar with Active Directory security and policies
Excellent analytical and problem solving skills Must be able to
drive company vehicle. Must be available to work an 8 hour shift
between the hours of 6am-6pm, as determined by management. Must be
able to lift up to 50 pounds. The usual and customary methods of
performing the job's functions require the following physical
demands: Significant lifting, carrying, pushing, and/or pulling;
some stooping, kneeling, crouching, and/or crawling; periodic work
in tight areas. Required Clearance: Candidate must have a TS/SCI
polygraph clearance
Keywords: Mission First, Ellicott City , IT Field Support Specialist, IT / Software / Systems , Annapolis Junction, Maryland
