Manager, Platform Operations

Company: Management Leadership For Tomorrow
Location: Bethesda
Posted on: January 21, 2026

Job Description:

Job Description Job Description Discover Your Impact at MLT At MLT, we’re more than just a workplace; you'll be part of a dynamic team that's setting the standard for what ambitious, forward-thinking work looks like. We move with purpose, value big ideas, and give our people the runway to lead and make an impact where it counts. Here, your work directly supports programs that develop the next generation of leaders, helping talented professionals grow, succeed, and make meaningful contributions. The reasons our people love working at MLT are as unique as they are. Come join us and discover the power of doing work that truly matters. About the Role Are you a tech-savvy problem-solver who thrives at the intersection of operations and technology? As MLT’s Manager, Platform Operations, you’ll own the platforms and systems that support every stage of MLT’s leadership programs, from initial awareness and application to training, coaching, and placement. These programs are designed to accelerate career growth and expand access to opportunity for talented professionals. You’ll make sure tools like HubSpot, SMApply, Canvas LMS, and Salesforce work seamlessly together to deliver an outstanding experience and support our mission of developing the next generation of leaders. You’ll excel here if you love building systems that scale, streamlining complex workflows, and partnering across teams to drive operational excellence and equity.Location: Bethesda, MD (Hybrid; in-office Wednesdays) What You’ll Do Serve as the primary administrator and subject matter expert for MLT’s key business and program systems, including Canvas LMS, HubSpot, SMApply, Salesforce, and Asana, ensuring they run smoothly and support our leadership programs. Collaborate with program leads and stakeholders to translate needs into platform functionality and ensure smooth program delivery. Own and enhance the program lifecycle project scaffolding, creating reusable workflows for applications, Fellow tiering, coach assignments, and course setup. Provide technical support, documentation, and training to staff, faculty, and Fellows, fostering internal platform proficiency. Lead knowledge management initiatives and support cross-functional projects across SLAB, Canvas LMS, and HubSpot. Partner with developers and end users to improve Salesforce workflows and integrations, identifying opportunities to optimize data flow and user experience. Support Marketing Communications by managing HubSpot configurations and integrations that drive awareness, recruitment, and engagement. Build and automate operational workflows using Asana and tools like Zapier. Performing other duties as assigned. What You Have Bachelor’s degree in Education, Educational Technology, Instructional Design, Marketing, or related field; Master’s degree preferred. Minimum of 5–7 years of progressive experience in systems administration, learning technologies, marketing automation platforms, or educational/operational program management. Deep expertise with Canvas LMS. HubSpot and Salesforce experience highly desirable; exposure to SMApply and Asana preferred. Excellent strategic thinking, problem-solving, and decision-making skills, particularly in the context of learning systems, marketing platforms, and cross-functional operations. Strong written and verbal communication skills with the ability to engage technical and non-technical audiences effectively. Demonstrated ability to lead complex projects independently while fostering collaboration with diverse internal stakeholders. What Sets You Apart Salesforce Associate Certification preferred; Salesforce Administrator Certification is a plus. Experience supporting marketing communications is a strong plus. Working at MLT People-First Culture Our people-first approach is grounded in the vision of our Founder and CEO, John Rice. We believe that when our people thrive, our impact deepens, which is why we prioritize well-being, connection, and continuous growth at every level. You’ll get: -Access to LinkedIn Learning, Harvard Business Review, and MLT-hosted sessions to grow your skills and expand your network -Team retreats, employee recognition, and Employee Affinity Groups (EAGs) that celebrate our wins and deepen community -Opportunities to connect through virtual socials, fireside chats, and coffee chatsUse of AI-driven tools and cutting-edge technology to bring bold ideas to life -Work Together Wednesdays dedicated to team collaboration, brainstorming, and alignment Rest & Recharge We know that recharging your energy and maintaining well-being are essential to bringing your best self to work and life. That’s why we create space for rest and focus throughout your week and year. You’ll get: -15 days of paid time off annually, plus 10 paid holidays -Early wrap-ups on Summer Fridays so you can enjoy more daylight and downtime -Focus Fridays dedicated to deep work, self-reflection, and personal development -Wellness sessions with colleagues to build mental health resilience and manage stress Flexibility & Balance We trust you to manage your work schedule and location to optimize productivity while maintaining a healthy personal and professional life. Prioritizing your well-being supports sustainable performance and engagement. You’ll get: -Hybrid or remote roles designed to give you the flexibility needed to do your best work -In-person collaboration opportunities, such as retreats, local gatherings, and flexible modern workspaces that reduce isolation and build community -High-quality shared workspaces designed to foster collaboration, creativity, and connection -Seamless digital tools and platforms designed to keep you connected, focused, and supported regardless of location -Wellness resources designed to support your mental, physical, and emotional well-being Learn more about our benefits At MLT, we believe that when our people thrive, our impact grows. Explore our benefits overview to see how we support your physical, mental, and financial well-being so you can bring your best self to work and beyond. You'll also enjoy access to exclusive perks and discounts on travel, entertainment, and everyday essentials through MLT’s employee benefits platform. MLT Benefits Overview About Management Leadership for Tomorrow (MLT) MLT is a national nonprofit committed to expanding economic opportunities and building a more inclusive economy. For over 20 years, MLT has provided enterprising young people with a proven playbook for economic mobility and has partnered with the world’s leading employers to help them recruit the best talent from all backgrounds, develop their next generation of leaders, and create cultures of fairness where all employees can thrive. Learn more at mlt.org. Apply Today. Ready to make your mark? Apply now and help shape the future—one leader at a time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Keywords: Management Leadership For Tomorrow, Ellicott City , Manager, Platform Operations, IT / Software / Systems , Bethesda, Maryland