Assistant Store Manager - Full-time

Company: Shoe Carnival
Location: Hanover
Posted on: January 27, 2023

Job Description:

Job Description

Description:

The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Demonstrates Total Customer Service Standards and leads by example.
  
• Follows Loss Prevention guidelines to deter theft and manage mismates.
  
• Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.
  
• Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.
  
• Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.
  
• Ensures all claims of harassment and discrimination are immediately reported.
  
• Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.
  
• Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.
  
• Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
  
• Provides overrides, performs safe and till counts, and reconciles cash settlements.
  
  Requirements:
  
  
  • 3-5 years of retail sales or customer service experience.
    
  • Previous supervisory experience required; preferably in retail environment.
    
  • Excellent verbal communication skills.
    
  • Excellent active listening skills.
    
  • Excellent sales and customer service skills.
    
  • Ability to execute the concept by understanding and applying report(s) information.
    
  • Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
    
  • Ability to manage, train, and mentor associates to assure company standards and processes are understood.
    
  • Ability to work flexible schedules including nights, weekends and holidays.
    
    Total Rewards:
    
    The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
    
    
    • Competitive Pay
      
    • Paid Time Off (Vacation Sick Time)
      
    • Comprehensive Medical, Dental, Vision Benefits
      
    • Flexible Spending Accounts
      
    • Life, Disability, and Voluntary Benefits
      
    • Employee Assistance Program
      
    • 401(k) Retirement Plan
      
    • Employee Stock Purchase Plan
      
    • Employee Family Discounts
      
    • Relocation Opportunities
      
      Requirements
      
      Requirements:
      
      Ability to believe in our customer centered culture to deliver a superior customer service experience.

Keywords: Shoe Carnival, Ellicott City , Assistant Store Manager - Full-time, Hospitality & Tourism , Hanover, Maryland