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Assistant Store Manager - Full-time

Company: Shoe Carnival
Location: Hanover
Posted on: January 27, 2023

Job Description:

Job Description


The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

  • Demonstrates Total Customer Service Standards and leads by example.
  • Follows Loss Prevention guidelines to deter theft and manage mismates.
  • Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.
  • Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.
  • Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.
  • Ensures all claims of harassment and discrimination are immediately reported.
  • Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.
  • Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.
  • Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
  • Provides overrides, performs safe and till counts, and reconciles cash settlements.


    • 3-5 years of retail sales or customer service experience.
    • Previous supervisory experience required; preferably in retail environment.
    • Excellent verbal communication skills.
    • Excellent active listening skills.
    • Excellent sales and customer service skills.
    • Ability to execute the concept by understanding and applying report(s) information.
    • Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
    • Ability to manage, train, and mentor associates to assure company standards and processes are understood.
    • Ability to work flexible schedules including nights, weekends and holidays.

      Total Rewards:

      The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

      • Competitive Pay
      • Paid Time Off (Vacation Sick Time)
      • Comprehensive Medical, Dental, Vision Benefits
      • Flexible Spending Accounts
      • Life, Disability, and Voluntary Benefits
      • Employee Assistance Program
      • 401(k) Retirement Plan
      • Employee Stock Purchase Plan
      • Employee Family Discounts
      • Relocation Opportunities



        Ability to believe in our customer centered culture to deliver a superior customer service experience.

Keywords: Shoe Carnival, Ellicott City , Assistant Store Manager - Full-time, Hospitality & Tourism , Hanover, Maryland

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