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Customer Service Associate - Seasonal

Company: Kohls
Location: Ellicott City
Posted on: September 7, 2020

Job Description:

Job Description: Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around. ACCOUNTABILITIES * "Smiles and Says Hi!" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes We Can" policy efficiently resolving customer's questions and requests * Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer * Able to learn and adapt to current technology to assist customer needs * Delivers the highest level of customer service through effective problem solving * Solicits, opens and activates Kohl's Charge applications and loyalty programs * Ensures that all cash handling procedures are done in accordance to policy and procedure * Complete transactions accurately and efficiently while engaging customers * Flexible and willing to cross-train and work in other areas of the store, as needed QUALIFICATIONS REQUIRED * Ability to lift 50 pounds on an occasional to frequent basis * Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis * Adherence to Kohl's policy and procedures * Regular attendance * Effective verbal and written communication skills * Basic math and reading skills, legible handwriting and attention to detail * Ability to work as part of a team and interact effectively with others PREFERRED * Prior retail experience * Comfortable with the use of technology consistently while performing the required tasks

Keywords: Kohls, Ellicott City , Customer Service Associate - Seasonal, Hospitality & Tourism , Ellicott City, Maryland

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