Emergency Department Technician Supervisor - DCES (Bowie)

Company: Ethos Veterinary Health
Location: Bowie
Posted on: March 8, 2026

Job Description:

The Dogs and Cats Emergency & Specialty in Bowie, MD is hiring a full- time Emergency Department Technician Supervisor! About us: Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven departments offers unparalleled opportunities for continuous growth and career advancement. The ER Department Supervisor is expected to perform both technical and administrative functions to ensure that the ER runs smoothly 24/7. The overall purpose of this position is to be a liaison between doctors and technicians, to perform technician duties at an advanced level, and to provide leadership, mentorship, supervision and coordination for the team. The ER Department supervisor is responsible for ensuring the team adheres to and understands DCES policies and procedures to ensure quality patient and client care. The ER Department Supervisor reports directly to the Hospital Operations Manager. Compensation and Benefits: - Compensation is based on experience and skill level starting at $30 - Tuition Reimbursement - CE Allowance for all Veterinary Technician staff and Continuous Education Opportunities including access to VetBloom - Health, Dental & Vision Insurance - Paid Time Off & Wellness Time Off - Employee Wellness Program - Life Insurance - 401(K) Matching - Employee Assistance Program - Employee Discount Minimum Qualifications: Skills: - Basic computer knowledge in Microsoft Office (Word, Excel, and E-mail especially) - Adequate typing skills (30 wpm) - Electronic PIMS and Whiteboard experience preferred Ability to: - Proficiently handle and/or delegate multiple competing priorities - Lead and direct others in a professional and kind manner - Respond effectively and with compassion to client and coworker questions and concerns - Understand and carry out oral and written orders - Manage time effectively and meet stated deadlines - Manage and support change in a fast-paced environment - Maintain a professional appearance - Maintain a harmonious and cooperative relationship with coworkers, direct reports, and veterinarians - Build strong partnerships with hospital leadership to ensure understanding and communication of hospital goals - Collaborate with Ethos leadership to champion programs and projects supported by the hospital - Mentor team members while actively working alongside them by modeling the hospitals professional and care standards - Manage workplace conflict in a timely and productive manner, working toward positive outcomes - Promote and model our values and culture of collaboration, compassion, integrity, and education Education: Graduation from an accredited veterinary technology program and/or RVT is strongly preferred Experience: - At least two years' experience in an Emergency/ICU or specialty setting is required - Scheduling experience is strongly preferred Personal Requirements: The successful candidate must be intelligent, self-confident, and energetic. They must possess the ability to lead a team, as well as to work as part of the team while leading. They must be sufficiently adaptable to daily changes and challenges, maintaining a positive attitude, and inspiring their team toward success. Ability to fill shifts at various times (days, evenings, overnights, weekends, holidays) is required. Specific Duties: The Emergency Department Supervisor must excel at the duties required of all veterinary technicians as well as the following: Team Maintenance and Development: - Assisting Operations Manager to determine overall technician staffing needs to ensure optimal daily operations - Filling in shifts or arranging coverage in the event of absences - Helping Operations Manager to coordinate working interviews for new technician candidate - Completing and delivering team member performance evaluations and check-ins on a regular schedule - Deliver corrective action or performance improvement plans in collaboration with HR and Operations Manager. - Act as a mentor and subject matter expert on the treatment floor, fostering and environment of education where team members can continue to advance their skills Team Communications: - Delivers feedback to team members constructively, to help to strengthen future performance - Ensure that information is distributed amongst and understood by entire team, verbally, via email, in writing, and via SharePoint team site - Assist with updating team on new policy, procedures, marketing events or DCES sponsored engagements events - Communicates in a compassionate and reassuring manner with clients to help resolve any problems that arise during shifts, or may be liaison between hospital leadership and client where necessary to ensure that we work toward a resolution - Schedules and conducts regular technical team meetings (in person and/or virtual), and provide written notes to team members, ER DVMs, and hospital leadership Schedule: - Determines how many people and shifts are needed based on time of day and average caseload - Maintains and participates in an on-call system to ensure coverage for absences - Point of contact for call outs and contacting team members for coverage - Ensures schedule is completed by monthly deadline to ensure it is published on time for the team - Reviews schedule and time sheets for accuracy before each payroll, and updates on-call logs as necessary for payroll manager - Works 4 days per week on average to provide appropriate oversight of their team - Performs audits of timesheets on a weekly basis to assist with payroll accuracy - Assists hospital leadership in coordinating attendance for meetings regarding compliance, training, benefits, etc. Leadership Skills: - Sets and example by demonstrating dependability and professionalism at all times - Approaches daily responsibilities with a positive attitude, and inspires the same in their team - Exhibits maturity and self-control during times of conflict or stress - Shows the value of education by demonstrating continual learning and providing learning opportunities for team - Conducts lectures, coordinates CE opportunities, ensures that self and team meet hospital CE requirements - Builds a strong and diverse team by continually recruiting, selecting, and developing competent and talented people - Knows and utilizes the skills and resources of the individual technical team members, delegating tasks as appropriate - Understands the training/education needs of individuals within the technical team, and assists Onboarding and Education Coordinator with implementing a training plan to help deliver the highest quality care to our patients and clients - Able to effectively teach new skills to current and new technicians as required -

Keywords: Ethos Veterinary Health, Ellicott City , Emergency Department Technician Supervisor - DCES (Bowie), Healthcare , Bowie, Maryland