FRONT DESK PHYSICAL THERAPY OFFICE
Company: ACES Home Health and Rehab
Location: Oxon Hill
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Opportunity: Front Desk
Physical Therapy Position Position Summary: We are seeking a
dedicated and organized individual to join our team in a front desk
physical therapy role. As a key member of our clinic, you will play
an essential role in supporting our therapists and ensuring
seamless patient care in accordance with industry guidelines and
best practices. Responsibilities: Referral Management: Thoroughly
review initial referral requests for therapy services. Familiarize
yourself with PT Authorization Guidelines and Protocol notes.
Initiate communication with the appropriate payer
(employer/insurance carrier) to secure authorization for requested
therapy services. Prepare and submit necessary documentation to
facilitate the authorization process. Communicate appointment
details to patients promptly. Documentation and Communication:
Maintain accurate and comprehensive documentation in adherence with
established Policies and Procedures. Provide ongoing communication
regarding referral status to relevant stakeholders. Collaborate
effectively with center staff to ensure streamlined operations.
Generate and submit insightful reports to the Therapy Director for
informed decision-making. Patient Coordination and Support:
Facilitate efficient patient check-in and check-out for therapy
sessions. Manage scheduling to optimize therapist availability and
patient flow. Oversee charge processing for therapy services.
Escort and assist patients as needed to ensure a smooth treatment
experience. Retrieve and process medical records and charts as
required. Proactively contact patients for appointment reminders
and manage missed appointment follow-ups. Facility Maintenance and
Supplies: Ensure cleanliness and readiness of treatment areas,
including wiping down treatment tables and maintaining therapy
linens. Maintain appropriate levels of therapy supplies and printed
forms through regular inventory management. Monitor and record
temperature readings for hydro collator and paraffin bath units.
Contribute to the maintenance of therapy equipment, including
ultrasounds. Education and Credentials: High school diploma or GED
Skills and Attributes: Excellent organizational skills with an eye
for detail. Strong communication skills, both written and verbal.
Ability to maintain confidentiality and handle sensitive
information securely. Proficiency in using office software and
electronic health record systems. Customer service-oriented mindset
with a commitment to patient satisfaction. Working Conditions:
Office environment with a focus on patient care and administrative
tasks. This is an exceptional opportunity to be part of a dynamic
team dedicated to providing high-quality physical therapy services.
If you possess the qualifications and attributes outlined above, we
encourage you to apply and become an integral part of our mission
to enhance patient well-being. Please submit your resume and a
cover letter highlighting your relevant experience and why you are
a strong fit for this role. Note: This job description is intended
to convey essential information about the scope and requirements of
the position. It is not an exhaustive list of responsibilities,
skills, duties, or working conditions associated with the job.
Keywords: ACES Home Health and Rehab, Ellicott City , FRONT DESK PHYSICAL THERAPY OFFICE, Healthcare , Oxon Hill, Maryland
