Director of Training, Military Programs
Company: VetJobs
Location: Arlington
Posted on: April 24, 2024
Job Description:
Job Description
Child Care Aware - of America (CCAoA) is the country's leading
voice for child care, championing equitable access to affordable,
high-quality care.
CCAoA works with partners at the local, state and federal levels,
including the United States Military and the Department of Defense,
to make child care programs, policies and funding work better for
children, families, child care providers and communities.
CCAoA works in all 50 states and the District of Columbia to build
the supply of healthy, nurturing and stable child care that helps
families get to work, supports children's development and learning
and keeps our economy growing. CCAoA also delivers innovative,
results-based services for families and child care providers;
produces research; engages with the media, public and policymakers;
and advances policies and mobilizes action that promotes
understanding of and increased investment in a high-quality child
care system. To learn more, visit our website. Follow CCAoA on
Twitter, Facebook, LinkedIn and Instagram. We are currently
recruiting for a Director of Training.
We are currently recruiting for a experienced and savvy training
professional to lead the efforts in creating an optimal experience
for internal and external audiences.
Summary of Position: Under the direction of the Chief, Military
Programs and Strategy, the Director of Training works to facilitate
cross departmental training and learning, assists in developing and
facilitating new employee onboarding and training activities,
oversees all initial workforce learning, and provides re-training
as required. They will create, distribute, and analyze findings
from needs assessments to develop and implement a comprehensive
annual unit training plan, and assist with monthly reporting
requirements.
Position Duties and Responsibilities:
- Reviews, develops, and maintains all training materials across
the Military Programs Unit.
- Utilizes generalized training competencies to assess
capabilities of new staff.
- Develop and maintain a standardized training curriculum for all
new staff across the Unit.
- Design and implement annual military program training plan to
include training goals and objectives to meet the individual needs
of newly hired staff, veteran staff, and staff in transition
(upward mobility/recently promoted).
- Develops coordinated unit-wide training calendar.
- Provide feedback on training needs to improve performance as
determined by Performance Improvement Plans and Individual
Development Plans. Ensure plans have specific achievable goals that
can be met within a realistic timeframe.
- Provides input on the Operations Plan related to training
requirements as required and develops training/learning budget to
submit to Chief.
- Attends cross-departmental staff meetings.
- Attends team meetings as required, and maintains cross
functional communication to facilitate the collection,
organization, and timely distribution of training materials due to
any operational changes reported.
- Ensure staff competency on training curriculum, and retrain
staff as needed.
- Conducts quarterly analysis of error reports to develop and
provide real-time retraining materials to minimize operational
errors as required.
- Assist with special projects and other functions as needed to
accomplish Child Care Aware - of America's mission and
objectives.
- Maintains knowledge of contact/call center operations and fee
assistance program policies and procedures, and familiarity with
all aspects of the day-to-day operations of the military
department. Qualifications:
- Bachelor's degree or equivalent combination of higher education
and experience required. Minimum five years related organizational
training experience.
- Proven experience providing customer service to diverse
populations. Experience Coaching and mentoring a plus.
- Expertise in designing, implementing, and analyzing adult
learning content.
- Exceptional group facilitation skills.
- Experience in content development, Learning Management System
(LMS), competency-based education and various training
platforms.
- Ability to collect, analyze, and present information for
diverse audiences.
- Strong organizational skills with ability to multi-task in a
dynamic, fast-paced environment.
- Exceptional interpersonal skills with proven ability to
maintain respectful, effective professional working relationships
at all levels of management.
- Maintain high-ethical standards including maintaining strict
confidentiality.
- Excellent computer skills and experience with the Microsoft
Office suite of products, knowledge of database management desired.
- Highly collaborative with ability to work individually and as a
part of a team to meet program objectives.
- Exceptional critical thinking and decision-making skills with
ability to maintain calm in high pressure situations.
- Strong organizational, time management, and troubleshooting
skills.
- Exceptional communication skills Benefits:
We offer a full and comprehensive benefits package to includes
medical, dental, vision, supplementary benefits, long-term,
short-term, retirement options, transportation, child care subsidy,
annual leave cash out, flexible spending account, pet insurance,
transit benefits, training, and professional development
opportunities.
Child Care Aware - of America is an Equal Opportunity Employer &
Drug-Free Workplace. This position requires the completion of a
satisfactory background check. As a condition of employment with
Child Care Aware - of America.
Additional Qualifications/Responsibilities
- Managing a large remote call center or similar business
entity
- Experience and knowledge of fee assistance program policies and
procedures
- Familiarity with all aspects of the day-to-day operations of
the military department
- Strong customer service training methodologies
- Experience creating and implementing training programs
- Must have a minimum of five years of related organizational
training experience
Keywords: VetJobs, Ellicott City , Director of Training, Military Programs, Executive , Arlington, Maryland
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