Branch Manager - Southcenter
Company: Seattle Credit Union
Location: Washington
Posted on: April 18, 2024
Job Description:
Southcenter, 17250 Southcenter Parkway, Tukwila, Washington,
United States of America Req #927 Friday, April 12, 2024 Job Title:
BranchManager FLSA Status: Exempt Seattle Credit Union is proud to
be intentional in recruiting, hiring, and promoting a workplace
that is inclusive. We are an Equal Opportunity/Affirmative Action
Employer that celebrates our collective differences and encourages
all to apply, including those with different background,
disability, age, ethnicity, race, religion, gender identity, sexual
orientation, national origin, or veteran status protected by
applicable federal, state, or local law.
ABOUT THE ROLE: Seattle Credit Union is dedicated to helping our
members achieve financial prosperity by providing education and
banking services that meet their personal goals. We are Inclusive,
Inventive, and Invested. We are Seattle Credit Union - we build
strong and trusting relationships in service of our Mission.
We are seeking a Branch Manager driven to positively impact the
employee experience. You are a strategic thinker with a bias for
action. You have a relentless pursuit of excellence while bringing
others along. You do not settle for mediocrity and are comfortable
with challenging the status quo. If you are always looking for more
efficient and innovative ways of working, are thoughtful,
intentional, and collaborative, we would love to talk to you!
TheBranch Manageris an experienced sales, service, and compliance
leader responsible for the successful operation of a full-service
financial center and team. Responsibilities include efficient
management of resources and staff, developing and attaining
production goals, delivering exceptional customer service, and
growing membership with a commitment to CDFI and low-income
designated communities. This leader will support organizational
strategies by engaging in community outreach, executing on member
experience expectations, building, and implementing appropriate
business and risk management plans, and developing team members for
optimal performance and business success.
WHAT YOU WILL DO:
Business Management
- Oversees all operational procedures to ensure proper systems
are in place for all team members to meet operational goals.
- Ensures compliance with banking regulations.
- Identifies and implements methods to ensure team members are
informed with key information and updates.
- Demonstrates effective budget management (includes, but not
limited to, effective and responsible expense control and timely
corporate card processing)
- Seeks and analyzes data to recommend and implement business
improvements. Leadership and People Development
- Provides effective and timely formal and informal coaching that
contributes to individual success of all team members; documents
both successes and opportunities for improvement to reinforce
enhanced performance for all team members.
- Demonstrates personal and team accountability for results.
- Encourages feedback and recommendations from team members.
- Ensures employee development processes such as performance
reviews, and performance development plans align with branch,
department, and organizational goals.
- Consistently demonstrates emotional intelligence; provides
feedback and coaching in a manner that builds buy in and
accountability.
- Proactively engages opportunity for growth for all team members
that align with individual career goals.
- Ensures risk and safety priorities are at the forefront of
business operations. This includes effectively handling incidents
using sound judgment to protect SCU property and ensure the safety
of those in the immediate area
- Provides timely and comprehensive investigation notes in
response to member complaints and completes this task by or before
the designated or regulatory due dates
- Oversees audit completion , periodic compliance sampling, and
timely implementation of remedies as a result of findings and
effectively closes the loop with communication upon
completion/resolution.
- Verifies that the physical premises are secure for employees
and members and addresses inconsistencies. (ie. opening/closing
procedures, alarm testing, security guard daily protocols, dual
custody, evacuation process, robbery training , and alarm response
)
- Ensures all training and education related to compliance are
prioritized with timely completion by all team members.
- Effectively manages loss prevention in branch and supports the
safeguarding of member and SCU assets by consistently incorporating
Loss Prevention training in team meetings/coaching sessions, and
tracking individual contributions
- Demonstrate strong decision-making skills in transaction
approvals. Balancing risk exposure with member experience by
following prescribed procedures or using best judgment as needed.
Sales and Service
- Leads by example, demonstrating effective consultative sales
and service interactions; engages with members to ensure all
financial service needs are met in support of an effective team
atmosphere.
- Implements plans that ensure all Seattle CU business lines are
represented and supported at the branch level.
- Demonstrates and coaches toward a high-quality member service
experience; takes immediate action to address systemic or
unresolved challenges
- Provides individual and team feedback that contributes to
baseline and improved individual/branch sales, service, and
achievement of operational goals.
- Demonstrates Mission/Core Values
- Leads others as a reflection of organizational values to drive
behavior and results.
- Builds community relationships to reinforce organizational
goals and supports our mission
- Demonstrates a growth mindset and individual leadership and
expects the same from teammates.
- Committed to exceptional care and service, specifically with
underserved communities.
- Demonstrates a propensity toward curiosity, and inclusion;
engages others with dissimilar backgrounds.
- Engages with members and teammates with care, appreciation, and
respect. Other duties as assigned. WHAT YOU WILL BRING:
Basic Qualifications:
- Minimum of 3 years of experience in a high transaction, retail
banking business environment.
- High School or GED.
- Knowledgeable of financial products and services to include
deposit and lending products andIRA.
- Proficiency with Microsoft Office applications (Outlook, Word,
Excel, PowerPoint, Visio). Preferred Qualifications:
- Bachelor's Degree or Associates Degree in business or similar
areas of study. Working Conditions:
- This is an onsite role with work performed in an office and/or
branch environment in the Greater Seattle area of Washington
State.
- Team members may attend special off-hour meetings and seminars
or community events.
- Employees are assigned to one location, however, may
occasionally fill in at other locations.
- Saturday hours may be required.
- The nature of work may include prolonged periods sitting at a
desk and working on a computer and may also include standing for
prolonged periods.
- This role may have direct exposure to robbery. Seattle Credit
Union supports and invests in our employees.We offer many great
benefits including zero contribution medical, dental, and vision
plans for our employees.Additionally, SCU offers a generous paid
time off program as well as a 401k plan with a dollar-for-dollar
employer match up to 5%.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
above are representative of the knowledge, skills and/or abilities
required.Reasonable accommodation may be made to enable individuals
with disabilities to perform the essential functions.
- Southcenter, 17250 Southcenter Parkway, Tukwila, Washington,
United States of America
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Keywords: Seattle Credit Union, Ellicott City , Branch Manager - Southcenter, Executive , Washington, Maryland
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