Community Manager - Burgess Mill Station

Company: Humphrey Management
Location: Ellicott City
Posted on: May 26, 2023

Job Description:

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries.
Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.
The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.
Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.
POSITION SUMMARY: The Community/Property Manager is directly responsible for all aspects of the resident community and services. S/he is responsible for the supervision of all team members associated with the project and their standard of performance. Manages property to ensure efficient and profitable operation.
The essential functions of the Community Manager are as follows:

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• Provides leadership at the property and maintains an effective position of authority. Assures that the environment of the property reflects the philosophy of the company. Models Mission and Foundations.
  
• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
  
• Brand new community that will require a lease up - lease up experience is a plus
  
• Provides a high level of customer service.
  
• Demonstrates good communication skills and helps ensure communication with residents, community, agencies, owners, and team members. Provides a high level of customer service.
  
• Assigns responsibilities to individual team members as appropriate.
  
• Is on-call 24-hours a day. Can respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
  
• Completes and processes incident reports, forwards, and follow-ups as appropriate. Adheres to OSHA-related regulations and observes all required health and safety requirements.
  
• Reviews and evaluates all aspects of the property's operations and makes changes with the approval of the Regional Manager.
  
• Implements a system to achieve and maintain budgeted occupancy.
  
• Markets and leases new and turnover residential units.
  
• Reviews lease, responsibilities, and policies with residents at move-in, escort them to their new home, when possible.
  
• Enables and maintains financial solvency by monitoring all property and maintenance expenses.
  
• Implements a system to achieve 0% rent delinquency.
  
• Supervises and monitors adherence to all maintenance contracts.
  
• Implements system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
  
• Creates and supervises the schedules of all personnel to ensure maximum efficiency.
  
• Re-certifies resident income in strict adherence to agency regulations, where applicable.
  
• Conducts periodic and regular inspections of grounds and building(s).
  
• Assesses and completes employee performance appraisals at least once per year. Recognizes team members when performance has met or exceeded company expectations; manages poor performing team members with clear expectations. Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
  
• Within budget, continuously oversees inventory of supplies and equipment to control expenditures, maintains and reconciles purchase orders and expenditures.
  
• Makes day-to-day decisions on all matters related to operations.
  
• Seeks approval and guidance of Regional Manager within specified parameters.
  
• Creates and/or schedules continuous activities and programs with and for community residents, including special events, newsletters, and ongoing instructional and recreational activities.
  
• Initiates and responds to all pertinent correspondence.
  
• Maintains a secured confidential file for each employee including emergency contact information, performance appraisals, reminders, schedules, application, etc.
  
• Provides information to residents on a variety of community-related subjects. Refers residents as necessary to other appropriate services and agencies which might be able to help.
  
• With Regional Manager, prepares Property Annual Operating Budget.
  
• Prepares and reviews monthly operating statements for accuracy, budgets to actual variances and bottom-line cash flow control.
  
• Produces reports and monthly financials in an accurate and timely fashion.
  
• Prepares and submits subsidy vouchers, where applicable.
  
• Experienced in Tax Credit compliance process
  
• Perform duties, as necessary.
  

Keywords: Humphrey Management, Ellicott City , Community Manager - Burgess Mill Station, Executive , Ellicott City, Maryland