General Manager/ Operating Partner

Company: Sonic
Location: Hanover
Posted on: March 13, 2023

Job Description:

Position:
General Manager/Operating Partner
Immediate Supervisor:
Market Supervisor/Multi-Unit Supervisor
Status:
Exempt
Position Summary:
This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.
Essential Job Duties:

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  Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
  
  
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  Manage drive-in employees' compensation levels pursuant to company guidelines
  
  
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  Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
  
  
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  Manage opening and/or closing duties
  
  
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  Handle and properly escalate guest issues/concerns
  
  
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  Handle and properly escalate employee issues/concerns
  
  
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  Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
  
  
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  Lead regular team meetings to ensure employees are focused on operational standards and guest service
  
  
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  Manage and maintain all drive-in recordkeeping
  
  
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  Prepare and maintain all necessary operational reports
  
  
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  Develop, implement, and manage action plans regarding local marketing and business performance
  
  
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  Ensure proper maintenance of drive-in and equipment
  
  
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  Supervise and manage vendor performance
  
  
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  Comply with and enforce all company policies, procedures, and operational standards
  
  
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  Ensure compliance with all applicable federal, state, and local laws
  
  
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  Manage regular cleaning and sanitation duties pursuant to operational standards
  
  
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  Regular attendance
  
  
  ADDITIONAL DUTIES:
  
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    As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
    
    
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    As needed, perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
    
    
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    Move and stock food product weighing up to 50 pounds
    
    
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    Perform other job-related duties as assigned or required
    
    
    Time/Shift Expectations:
    Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays
    Qualifications and Job Requirements:
    
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      Education
      
      
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      Required - High school diploma or equivalent
      
      
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      Preferred - Advanced studies in business, restaurant management, or related fields
      
      
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      Experience
      
      
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      At least three years of restaurant management experience (QSR preferred)
      
      
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      Experience running a restaurant shift without supervision
      
      
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      Experience recruiting, interviewing, hiring, and managing employees
      
      
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      Knowledge/Skills
      
      
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      Knowledge of federal, state, and local labor and employment laws (e. g. , wage and hour laws; EEO laws, etc.)
      
      
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      Knowledge of federal, state, and local health and safety laws and regulations
      
      
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      Basic computer, math, accounting, and reading skills
      
      
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      Effective verbal and written communication skills
      
      
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      Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
      
      
      Work Environment:
      Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Keywords: Sonic, Ellicott City , General Manager/ Operating Partner, Executive , Hanover, Maryland