Production Support SRE Manager
Company: Careerbuilder-US
Location: Boiling Springs
Posted on: January 21, 2023
Job Description:
Plano 1 (31061), United States of America, Plano,
TexasProduction Support SRE ManagerProduction Support SRE
Manager
We are looking for an experienced Production Support SRE Manager
with an operational or site reliability engineering background with
a passion for providing superior system availability and customer
experience. - We are looking for candidates who can lead a 24/7
support organization and drive reliability and performance across a
massive scale by mastering the full depth of the stack. -As a
Manager, you will have the opportunity to tackle complex problems
of scale which are unique to tech companies while using your
expertise in delivery and support of critical services.This
position is responsible for providing the operational support for
Capital One Data ecosystem by managing the TOC Data pod. TOC Data
Pod provides 24/7 service and rapid response for all of Capital One
data transformation including Enterprise Data & Machine Learning
and Financial Services Data platforms. The team is focused on
driving production engineering innovations for our customers to
continuously improve our production engineering processes.
-Responsibilities:
- Increase operational efficiencies to proactively reduce and
mitigate production incidents.
- Provide Call Leadership to mitigate critical incidents
- Lead a team of experienced support engineers to meet or exceed
expectations on incident SLAs
- Lead a high performing team of support engineers across several
geographical locations to provide a 24x7 support for systems with
an ever-watchful eye on their availability, latency, performance,
and capacity
- Collaborating with other tech leads and support teams to ensure
integrated end-to-end availability, reliability, and
performance
- Define support strategies for systems in the Cloud
- Influencing resiliency and scalability in production
environments in Amazon Web Services and other cloud platforms
- Identify and drive resolution on monitoring and alerting
gaps
- Lead a team to design, write and deliver technical and process
automation to improve the availability, scalability, latency, and
efficiency of Capital One's services
- Solve problems relating to mission-critical services and build
automation to prevent problem recurrence; with the goal of
automated response to all non-exceptional service conditions
- Engage in service capacity planning and demand forecasting,
software performance analysis and system tuning
- Identifying and remediating risk to critical and non-critical
system KPIs -Basic Qualifications: -
- Bachelor's Degree or military experience
- At least 3 years of experience in managing production support
teams
- At least 1 year of experience in cloud services configuration
and administration
- At least 1 year of experience in restful web and API services
support and deployment
- At least 2 years of people management experience -Preferred
Qualifications:
- 2+ years of experience in cloud services configuration and
administration
- 1+ year of experience with scripting language(s) such as Python
to debug, optimize code, and automate routine tasks
- 1+ year of experience with Splunk, Datadog or New Relic
monitoring and alerting
- Current Associate Level cloud certification (AWS Solution
Architect, Developer or SysOps) -At this time, Capital One will not
sponsor a new applicant for employment authorization for this
position.No agencies please. Capital One is an Equal Opportunity
Employer committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City's Fair Chance Act; Philadelphia's Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Careerbuilder-US, Ellicott City , Production Support SRE Manager, Executive , Boiling Springs, Maryland
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