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Product Manager & Customer Support SDLG

Company: Volvo Group
Location: Shippensburg
Posted on: November 22, 2021

Job Description:

United StatesPosition DescriptionAre you passionate about customer success with a commercial mind-set? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?Our organization is built by people and great teamwork. We are a truly global company and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment, we are motivated by the idea that with imagination, hard work and innovation we will guide the way towards developing a world that is cleaner, smarter, and more connected. We believe in a sustainable future.In this position you willWork in partnership with the SDLG Sales Manager in North America to develop, coordinate, and implement a successful business plan and go to market strategy. Position yourself as the applicable product, industry expert, managing the holistic growth of the product from design influence (voice of the customer) to supporting Dealer and field activities on SDLG products.Areas of Influence

  • Build Product and Industry knowledge/competence by regularly visiting customers and Tradeshows/exhibitions, studying our customers' business.
  • Participate in product specific product planning meetings/activities and inform/guide the teams in terms of the regional product position, competitor status, and changes/strategies needed to advance our position.
  • Manage Dealer / Customer Support functions for aftermarket sales and service.
  • Own Top List of requests for relevant R&D group representing needs of NA market.
  • Be the Product specialist for designated machines and their related options and attachments.
  • Recommend on behalf of North American region for product development, engineering priorities, etc., for assigned products responding to applicable Global and/or PPL contacts.
  • Monitor and understand the market for the applicable product to include market and segments trends, pricing and identify potential threats and opportunities.
  • Provide the new product marketing launch plan including, training and demo activities, dealer, etc. Monitor the launch plan progress and act accordingly to insure performance to the plan.
  • Competitor expert: be involved in global comparison product tests, monitor trade journals and competitor websites for competitor updates and develop market update reports for the region.
  • Assist in dealer activities as needed to include demos, customer visits, sales training, unique product deliveries, open house events, etc.,
  • Support Key Account activities as needed to include; demos, customer visits, operator training commitmentsWho Are You?
    • You believe in not only serving stakeholders, but also empowering them by providing knowledge and tools driving opportunity and growth.
    • You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve and sharing your knowledge to empower others.
    • You are an engaged team member and motivated by customer success
    • You are a natural collaborator able to build effective relationships with our dealers and customers.
    • You represent Volvo's values and vision
    • You demonstrate passion for our business, modeling integrity and credibilitySuccess FactorsAbility to analyze market data, identify trends and develop strategies to improve the product position in the industryExpert in operational techniques of assigned products.Proficient in problem resolution, evaluation, process mapping, and organizational skills.A demonstrated ability to accomplish tasks through others using influence vs. assigned authority.Excellent communication skills including verbal, written, presentational speaking and effective training techniques.Develop understanding of the Volvo soft products toolsMust HavesBachelor's Degree in Business, Engineering or related discipline5+ years' experience in the construction equipment industry with a strong familiarity of equipment types, segments and applications.Strong understanding of construction equipment distribution practices, product and customer applicationsFrequent travel is required, potentially 75%Curious or have some questions? Contact us!Jefferson Yin, Head of New Business Models and Market Intelligence @jefferson.yin@volvo.comAbout usThe Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group's leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.www.volvogroup.com/career.Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.Auto req ID114943BROrganizationVolvo Construction EquipmentState / ProvincePennsylvaniaCity/TownShippensburgEmployment/Assignment TypeRegularTravel Required (maximum)Frequent TravelFunctional AreaAftermarketLast application date22-Nov-2021US Disclaimer textVolvo Group North America is an Equal Opportunity EmployerE.O.E./M/F/Disability/VeteranWe Participate in E-verify

Keywords: Volvo Group, Ellicott City , Product Manager & Customer Support SDLG, Executive , Shippensburg, Maryland

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