Associate Director, Regional IT Fulfillment Site Support - FL, TX, IN

Company: Chewy.com
Location: Abbottstown
Posted on: February 22, 2021

Job Description:

Associate Director - Regional IT Site SupportThe Associate Director - Regional IT Site Support (based in Dallas, TX OR Ocala, FL OR Clayton, IN) must be highly autonomous, possessing strong project and time management skills and have both the desire and ability to work in a fast-paced environment. They must be familiar and comfortable with managing other managers that are local and remote to their location. They must possess superior customer service skills, extensive knowledge of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. A successful track record of designing simple, scalable solutions and troubleshooting complex network and computer/application problems is also essential as well as effectively managing a remote IT team. Additionally, he/she must be comfortable reporting on regional performance and identify areas of improvement for departments and individuals alike. What you'll do:Key responsibilities include delivering "World Class" support, to the teams that support a Fulfillment Center, in a professional and friendly manner, troubleshooting complex application, hardware and network issues, engaging with and educating your customers; documentation, analysis and resolution of escalated help desk tickets; and working with local IT Support, employees, and operations management to quickly provide high quality solutions to IT problems.This position will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more. In addition, you will also be involved and responsible for aligning the IT strategy and roadmap for the Fulfillment Center to meet requirements set by the local Operations team.Day to Day activities include network, computer, and printer troubleshooting, project management, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with the company's decision makers to identify, recommend, develop and implement cost-effective technology solutions in order to support our rapid growth. What you'll need:

• Bachelor's or Associates degree in Computer Science or IT related field (Desired)
• 5-7 years of experience providing IT support in a Fulfillment Center environment (Required)
• MS certifications such as MCSE, MCSA, and/or MCITP (Nice to have)
• Extensive knowledge of Motorola/Zebra RF Units: MC9200, MC3300, ,WT6000, WT41N0 (Desired)
• Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies (Strongly Desired)
• Advanced Troubleshooting skills in a multi-user, high pressured environment (Required)
• Knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols (Required)
• Experience with Data Cabling / Computer Facilities maintenance (Required)
• Demonstrated success in leading IT Support teams both local and remote (Required)
• Proven skills in PC repair, troubleshooting, deployment, and liquidation (Required)
• Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors (Required)
• Experience managing vendor contracts, relationships and service outages (Required)
• Ability to stand/walk for 6 - 8 hours per day (Required)
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays (Required)
• Participate in a 24/7 support and on call rotation (Required)
• Ability to lead by example
• Willingness to be part of a team
• Experience working in an SLA driven environment (Required)
• Experience supporting PC's in a Windows Active Directory environment
• Working knowledge of SOTI MobiControl device management (Nice to have)
• Ability to manage high priority projects (Required)
• Proven ability to work successfully with limited supervision
• Possess the desire for continuous improvement
• Ability to travel up to 25% Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact . To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: ).

Keywords: Chewy.com, Ellicott City , Associate Director, Regional IT Fulfillment Site Support - FL, TX, IN, Executive , Abbottstown, Maryland