Associate Director, Regional IT Fulfillment Site Support - FL, TX, IN
Company: Chewy.com
Location: Abbottstown
Posted on: February 22, 2021
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Job Description:
Associate Director - Regional IT Site SupportThe Associate
Director - Regional IT Site Support (based in Dallas, TX OR Ocala,
FL OR Clayton, IN) must be highly autonomous, possessing strong
project and time management skills and have both the desire and
ability to work in a fast-paced environment. They must be familiar
and comfortable with managing other managers that are local and
remote to their location. They must possess superior customer
service skills, extensive knowledge of both computers (hardware and
software) and RF unit technologies and excellent written and verbal
communication skills. Previous experience exercising high levels of
initiative, judgment, and diplomacy is required. A successful track
record of designing simple, scalable solutions and troubleshooting
complex network and computer/application problems is also essential
as well as effectively managing a remote IT team. Additionally,
he/she must be comfortable reporting on regional performance and
identify areas of improvement for departments and individuals
alike. What you'll do:Key responsibilities include delivering
"World Class" support, to the teams that support a Fulfillment
Center, in a professional and friendly manner, troubleshooting
complex application, hardware and network issues, engaging with and
educating your customers; documentation, analysis and resolution of
escalated help desk tickets; and working with local IT Support,
employees, and operations management to quickly provide high
quality solutions to IT problems.This position will provide you
with the opportunity to learn and work with a variety of equipment
and issues including desktops, laptops, RF unit technology, network
connectivity, Windows software, and much more. In addition, you
will also be involved and responsible for aligning the IT strategy
and roadmap for the Fulfillment Center to meet requirements set by
the local Operations team.Day to Day activities include network,
computer, and printer troubleshooting, project management, data
cabling, and systems administration in a variety of software and
hardware environments. In addition, you will work closely with the
company's decision makers to identify, recommend, develop and
implement cost-effective technology solutions in order to support
our rapid growth. What you'll need:
Keywords: Chewy.com, Ellicott City , Associate Director, Regional IT Fulfillment Site Support - FL, TX, IN, Executive , Abbottstown, Maryland
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