Field In-Home Solutions Technician
Company: DISH
Location: New Oxford
Posted on: April 10, 2021
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Job Description:
The In-Home Services organization supports thousands of talented
employees in 135+ facilities delivering service solutions to
customers in every zip code. Our installation technicians are
leading the charge for better customer experience, educating and
connecting more Americans with every home they visit. Our
dedication to customer experience is paying off: in 2020, DISH
earned the J.D. Power award for being #1 in Overall Customer
Satisfaction for the third year in a row. What you will be doingWe
build our value around simplifying lives. With installation
expertise and a passion for sharing it, our technicians are
building opportunities for themselves far into the future.In this
role, you will:Install and manage customer products, while creating
opportunities to sell them on new personalized technology;Work
autonomously to upsell and offer smart home solutions to customers
on a daily basis;Relocate power and place mounts, satellite dishes,
televisions, routers, cameras, receivers and whole-home
connectivity technology in customer homes;Conduct site surveys and
in-person home assessments.What's in it for you?$16.25 per
hourPotential for a bonus up to $350 on every paycheck based on
your own performance after 90 days of employmentPaid training,
tools and uniforms;Paid time off and paid holidays;Discounts on
DISH programming, SLING TV streaming options and Boost Mobile cell
phone plans;Medical, Dental, Vision Insurance;401K
matching;Opportunity:Potential for promotion and $1 raise after six
months - and continued pay increases built in with each new DISH
Technician level achieved;Grow four levels as a DISH Technician and
beyond over the course of your career!DISH is committed to putting
safety first by providing all personal protective equipment,
including masks, gloves, protective eyewear and sanitizing
solutions. Additionally, we train our technicians on COVID
protocols, stringent cleaning practices and how to limit one-on-one
interactions while servicing customers' homes. Skills and
experienceIdeal technicians have:High energy, resourcefulness, and
ability to multitask;An eye for opportunities to sell customers on
new personalized technology;Strong customer advocacy skills:
friendly, communicative, with a high degree of integrity;Sales,
electrical, maintenance/repair, cable, military, and/or customer
service experience preferred.All technicians must have:Ability to
work in-person in multiple homes per day (this is not a
work-from-home position; you will be in the field servicing
customers' homes);Ability to stand for long periods of time on
ladders, lift over 70 lbs. at times, crawl into small spaces, work
in all climates and remain within the individual weight requirement
of 335 lbs;Valid driver's license in the state you are seeking
employment in, with a driving record that meets DISH's minimum
safety standard;Resilience in the face of a fast-paced and changing
environment;Ability to pivot work hours. Five/six-day workweeks may
be required during peak seasonal times. From versatile health perks
to new career opportunities, check out our benefits on our
.Employment is contingent on Successful completion of a
pre-employment screen, to include a drug test, and an acceptable
driving record.
Keywords: DISH, Ellicott City , Field In-Home Solutions Technician, Engineering , New Oxford, Maryland
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