Customer Service Center & Service Contracts Representative

Company: Leidos
Location: Springfield
Posted on: April 2, 2026

Job Description:

Job Description The Customer Service center & Service Contracts representative is responsible for overseeing the customer service center operations and managing service contract processes within the maintenance facility. This role ensures excellent customer support, effective team leadership, and efficient establishment, administration, and maintenance of contracts with service providers. The ideal candidate demonstrates strong leadership, organizational, and communication skills, and can balance customer-facing duties with vendor management responsibilities. Primary Responsibilities : Supervise, coach, and support customer service representatives to deliver outstanding service. Handle complex or escalated customer inquiries and complaints. Monitor team performance, provide feedback, and coordinate training initiatives Track and report on key customer service metrics. Oversee data entry for maintenance employees, hours, and work completed Oversee scheduling, shift planning, and resource allocation for the customer service team. Foster a positive and professional team environment. Supervise and support customer service representatives to deliver outstanding service. Handle complex or escalated customer inquiries and complaints. Collaborate with other departments to resolve customer issues and improve processes. Basic Qualifications TS/SCI w/ Poly Clearance is required prior to start High school diploma or equivalent; 2 years of experience in customer service and/or contract administration, with at least 1 year in a supervisory or lead role. Strong organizational, communication, and problem-solving skills. Proficiency with customer service and contract management software. Ability to multitask and remain calm under pressure Experience in a maintenance, facilities, or service center environment. Experience with SAP Preferred Qualifications Provide backup for procurement services Provide entries for SAP numbers, PRs Numbers Track material orders and deliveries Assist with Cafeteria inspection, monitoring and representative between customer and café services Assist with Café inventory, restocking, tracking lost and coordinate repairs Work with procurement and vendors Available for occasional calls to help coordinate venders support outside regular business hours EC-DAS If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: March 19, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Keywords: Leidos, Ellicott City , Customer Service Center & Service Contracts Representative, Customer Service & Call Center , Springfield, Maryland