Remote Customer Service Representative
Company: Annuity Health
Location: Reading
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: The Remote Customer
Service Representative is responsible for phone contact with
patients to collect payment for medical billson behalf of our
clients. This involves working in a fast-paced call center
environment to establish contact with customers to negotiate
payment and/or set up payment arrangements to collect account
receivables. To perform successfully in a virtual environment, the
remote Customer Service Representative must be comfortable with
technology and can easily understand and learn the technical
requirements of the position. Duties/Responsibilities Provide
exceptional patient service in the name of the client Contact
patients via telephone to collect payment on medical bills
Communicates accurate information to patients in a clear, concise
and professional manner Review patient accounts and documents
patients’ interaction and feedback Negotiates appropriate and
reasonable payments with customers Sets up patient payments via
check, electronic transfer or credit card Responsible for
understanding and complying with all policies and procedures Meets
or exceeds established goals Works closely with team leads,
management and client to resolve disputes and ensure patient
satisfaction All other duties as assigned by management Required
Skills/Knowledge Customer/Client Focus Communication Proficiency
Confidentiality/Integrity Teamwork Orientation Basic computer
skills necessary Education/Experience Customer service experience
preferred Prior medical billing or healthcare revenue cycle
experience strongly preferred High school diploma or General
Education Development (GED) Certificate required One to two years
of college preferred Benefits Annuity Health offers its employees
excellent benefits including: Health, Dental, Vision, HSA and FSA
Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Requirements:
Keywords: Annuity Health, Ellicott City , Remote Customer Service Representative, Customer Service & Call Center , Reading, Maryland
