Office Coordinator-Wound & Hyperbaric Center

Company: UPMC Senior Communities
Location: Hanover
Posted on: May 15, 2022

Job Description:

Description Purpose: The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns. Responsibilities: Obtain accurate demographic, next of kin, insurance information including referrals/authorizations. Ensure patient scheduling is accurate. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments. Work denial work queues in conjunction with the CBO. Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes. Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads. Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels. Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints. Collaborate with manager in selecting, monitoring and evaluating front office staff. Qualifications Bachelor's Degree + 6 months of experience OR Associate's Degree in Health Care or Business + 2 years of experience OR High School Diploma + 4 years of experience Licensure, Certifications, and Clearances: Clearances must be dated within 90 days Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/VeteranCOVID-19 Vaccination InformationIndividuals hired into this role must comply with UPMC's COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.Total Rewards More than just competitive pay and benefits, UPMC's Total Rewards package cares for you in all areas of life - because we believe that you're at your best when receiving the support you need: professional, personal, financial, and more.Our ValuesAt UPMC, we're driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.Current UPMC employees must apply in HR Direct

Keywords: UPMC Senior Communities, Ellicott City , Office Coordinator-Wound & Hyperbaric Center, Administration, Clerical , Hanover, Maryland